We understand that sometimes schedules change. If you need to reschedule or cancel your appointment, we kindly ask that you provide at least 24 hours' notice to avoid any fees.Additionally, it's essential that you also inform us of any changes via email or WhatsApp. This ensures that we can accommodate other clients and make the necessary arrangements to meet your needs.

Yes, we take your privacy and confidentiality seriously. Your personal information and counseling sessions are kept completely confidential. Our platform complies with all relevant privacy and data protection regulations to ensure your privacy is protected throughout your counseling journey.

During your first counseling session, you can expect to meet with your counselor and discuss your goals, concerns, and what you hope to achieve through counseling. Your counselor will provide guidance and work with you to develop a personalized treatment plan. It's a safe space for you to share your thoughts and feelings.

The duration of a counseling session can vary depending on your needs and preferences, but a typical session lasts around 45 to 60 minutes. The frequency of your sessions will also be discussed with your counselor, and it depends on your unique situation. Many clients start with weekly sessions and adjust as needed. Your counselor will work with you to create a schedule that suits your goals and availability.